REFUND AND RETURNS POLICY
Cut Price Solar Pty Ltd (A.B.N. 40 600 442 340) (we, us, our, or Cut Price Solar) makes every effort to be fully transparent at all times. Accordingly, we have developed a Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.
Returns and refunds
If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.
Your entitlement to a refund or exchange
You will be entitled to a refund or exchange where we are required to do so under any relevant laws and on the condition that you provide a transaction confirmation or a receipt number from your purchase. Failure to do so may result in your request for a refund being rejected.
In the event that you believe that you are entitled to a refund or exchange, you must provide us with:
- your full name and address;
- the original order number; and
- the reason for claiming the refund or exchange.
You will not be entitled to a refund or exchange if you have simply changed your mind or if your due-diligence on the purchased product is deemed by us to be insufficient.
Returning products to us
Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return.
To return a product to us via suitable method:
- Complete the ‘returns form’ that we will provide to you upon your request.
- Place the ‘returns form’ with the items that you are returning and carefully wrap (it’s best if the items are in their original condition).
Any returns will be done so at the expense of the purchaser.
Send the product/s to us at Cut Price Solar: 48 Paisley Drive, LAWNTON Queensland 4501